You will also need to ensure that you have allowed Google Chrome access to your microphone via the Chrome settings. If you have any feedback or questions, please visit our Help Center or email our Support team for assistance. When using either the Aircall Phone via the Web Application or with the CTI in your integration, you will need to ensure that you are using the most updated version of Google Chrome. Available for the US, the UK, Australia, and France. Your wifi / mobile data connection not working. Native SMS: Send and receive one-to-one SMS and talk to your customers and prospects via text messaging. The Aircall app server may be down and that is causing the loading issue.Review call recordings to help confirm details, monitor quality and guide training sessions. Know who's available and who's not before transferring the call. You can also transfer to the most qualified teammate. Transfer a call to any of your teammates in one click.
These messages often include the current details about how the problem is being mitigated, or when the next update will occur. The Aircall softphone fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, helpdesk solutions, and other essential apps.Īccelerate productivity with a powerful dialer and collaborative features:Ĭlaim local numbers for your business in 100+ countries - even if your team works a continent away.Ĭreate and share selected contacts with your team so everyone can follow the conversation.Īssign a call to a teammate or add context with a comment and the call will pop up on their to-do list. When Aircall has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. Get VoIP set up in seconds and start a conversation anywhere in the world today. If you would be interested in learning more about connecting eBay with eDesk, click here.Aircall is an easy to use, cloud-based phone solution with features built for a better kind of conversation. If you would like to find out more about connecting Amazon with eDesk, click here. If the customer’s email address is already saved in your Aircall account, we’ll automatically take this from Aircall. You’ll be able to view current and historic calls, add notes and attach customer information such as the email and order. Click on the telephone icon to open the Aircall drop down, where you’ll be able to see recent and current call information. Once you’ve answered a call in Aircall, the telephone icon at the top of the eDesk mailbox will turn green. Now that you have successfully connected your Aircall account, we will import your call history directly into your eDesk account. Click Let’s go to get started.Ġ2 Where do I see data from Aircall in eDesk? That’s it! You’ve now successfully connected Aircall to eDesk. When you’re done, click Save & Complete Setup.
Note: if teammates are already added to eDesk, they will show with a green tick on screen. Simply hit the blue Invite button to get an invite sent to them! When you’re done, click Add Number.Īfter that, you need to invite your Aircall team in eDesk. You then need to connect or add the phone number you'd like to share with eDesk.
The App page for Aircall provides an Overview of how the channel works with eDesk. Click Install App to go ahead and link your Aircall account to eDesk.Īfter that, click on Continue to Aircall.
Go to the App Store and click the Aircall tile. It's very easy to get started with Aircall on eDesk, simply follow the instructions below.
To find out how to create one, click here.
If you don’t have an Admin login, you can request one from an Admin user within your business.